FAQ imaju66 — All Answers Here

The minimum deposit at imaju66 is just RM10 for most payment methods. This makes imaju66 a suitable choice for all budget levels — you don't need to deposit a large amount to start playing. For certain bonus promotions, a different minimum deposit requirement may apply as stated in the relevant promotion terms.

For FPX, DuitNow and eWallet methods, deposits are usually credited to your imaju66 account within minutes — most are instant. For manual bank transfers, processing may take up to 30 minutes to 2 hours depending on the time of transaction and your bank. If your deposit is not credited after 2 hours, contact support with your payment proof.

imaju66 does not charge any additional fees for deposits. However, your bank or payment provider may apply their own transaction fees. We recommend checking with your bank or eWallet provider regarding any fees they may charge on their end before making a deposit.

No. All deposits must be made using a bank account or eWallet registered in your own name — the same name as your imaju66 account. Using a third-party account for deposits violates our policy and may result in your account being suspended immediately for security reasons.

If your deposit fails, first check whether the funds have actually been deducted from your account. If they were deducted but not credited to your imaju66 account, save your transaction proof (screenshot or receipt) and contact our customer support via Live Chat with your transaction ID and deposit amount. Our team will investigate and resolve the issue promptly.

Approved withdrawal requests are typically processed within 1 to 3 business days. Withdrawals submitted on business days before 3:00 PM are usually processed faster. Withdrawals submitted on weekends or public holidays will be processed on the next business day.

The minimum withdrawal limit at imaju66 is RM50. The maximum daily withdrawal limit is RM50,000 and the weekly limit is RM200,000. For withdrawals exceeding the standard limits, you may need to contact the support team for special approval depending on your account level and transaction history.

A withdrawal request may be rejected for several reasons:

• KYC incomplete or documents missing
• Bonus rollover requirement not yet met
• Bank account details do not match the account name
• Registered bank account is inactive
• Insufficient balance after active wagers are taken into account

Contact customer support to find out the specific reason for the rejection and how to resolve it.

Yes, you can cancel a withdrawal request as long as it is still in "Processing" status and has not yet been approved. Go to the Transaction History section and look for the "Cancel" option next to the relevant request. Once a request is in "Approved" or "Processed" status, cancellation is no longer possible.

Yes. The bonus funds themselves generally cannot be withdrawn directly — they must first be used for wagering until the specified rollover requirement is met. Once the rollover requirement is fulfilled, any winnings generated from using the bonus can be withdrawn through the standard procedure. Detailed rollover terms are stated on each promotion page.

Rollover (or turnover requirement) is the total amount you need to wager before winnings from a bonus can be withdrawn. For example, if you receive a RM100 bonus with a 10x rollover, you need to place bets totalling RM1,000 before any withdrawal is allowed. Each bonus has its own rollover requirement — please read the specific terms of each promotion carefully.

Yes, for certain bonus types you can contact customer support to cancel a bonus before you begin using it. Once bonus funds have been used in wagering, cancellation is no longer possible. If you do not wish to receive a bonus, you can state that preference when making a deposit or contact support immediately after the bonus is credited.

Bonus validity periods vary by promotion type. In general, welcome bonuses are valid for 30 days from the date credited, while weekly reload bonuses are typically valid for 7 days. Free Spins usually need to be used within 24 to 72 hours of being credited. The specific validity period is stated in each promotion's terms.

To claim a referral bonus, go to the "Referral" section in your account and copy your unique referral code. Share this code with your friends and ask them to use it when registering. Once your friend registers and makes their first deposit, the referral bonus will be automatically credited to your account within 24 hours.

There are a few reasons why a bonus may not have been credited — you may not have selected the bonus offer before making your deposit, the deposit may not have met the minimum amount required for that promotion, or you may have already claimed the same bonus previously. Review the promotion terms carefully. If you're sure you've met all the conditions but the bonus still hasn't appeared after 30 minutes, contact customer support.

Yes, all slot and casino games at imaju66 use a Random Number Generator (RNG) system that has been independently certified by accredited third-party auditing bodies. This ensures that every spin, card hand, or dice roll is completely random. Game outcomes cannot be manipulated by any party.

Yes, all Live Casino games at imaju66 are fully optimized for mobile devices. You can enjoy Baccarat, Roulette, and Blackjack with real dealers through a mobile web browser or the imaju66 app. We recommend using a stable WiFi or 4G/5G data connection for a smooth, uninterrupted streaming experience.

Live sports betting can be placed through the Sports at imaju66. Select the sport and match in progress, then choose your betting type (winner, total goals, handicap, etc.) and enter the amount you wish to wager. Odds are updated in real time as the match progresses.

Yes, most slot games at imaju66 offer a demo or practice mode that lets you play using virtual credits without wagering real money. This is a great way to understand how a slot game works before you start betting with real money. Demo mode can usually be accessed directly from the slot game page.

Wagering limits vary by game type. For most slot games, the minimum starts from RM0.10 per spin. For Sports Betting, the minimum is typically RM1 per slip. For Live Casino games such as Baccarat, the minimum starts from RM5 while the maximum can reach RM50,000 depending on the table selected.

Log in to your imaju66 account and go to Security Settings. Select "Enable Two-Factor Authentication" and follow the instructions to verify your phone number. Once enabled, every login attempt from a new device will require an OTP sent to your phone. This is an extra security layer we strongly recommend for all users.

Acting quickly is essential. The first step is to change your password immediately. Then, contact the imaju66 support team via Live Chat and inform them of the situation. Our security team will review your account access logs, freeze the account if necessary and help you recover your account safely. We will also investigate any unauthorised transactions.

Absolutely not. imaju66 will never ask for your password, PIN, OTP or bank account details through any channel — including email, SMS, Live Chat or phone calls. If you receive any communication claiming to be from imaju66 and requesting such information, it is a phishing attempt. Do not follow those instructions and report it to our support team immediately.

Your imaju66 session will automatically expire after a period of inactivity to protect your account. The default timeout is usually 30 minutes of inactivity. You can adjust this setting in your account profile. We recommend always clicking "Logout" manually when you're done, especially when using a shared device.

To permanently close your account, contact the imaju66 customer support team via Live Chat or email. You will need to verify your identity before the closure can be processed. Make sure you have withdrawn all remaining funds from your account beforehand. Account closure is permanent and cannot be reversed. For a temporary pause option, please refer to the Responsible Gaming.